At MissElory, your satisfaction is our priority. If for any reason you are not completely satisfied with your purchase, we offer a clear and simple refund policy, outlined below.
1. Conditions for Refund
We accept refund requests in the following cases:
Product with manufacturing defect: If the product is defective, please contact us within 7 working days of receipt.
Incorrect product: If you receive an item that is different from what was ordered, please notify us immediately so we can correct the situation.
Product not received: If the order is not delivered within the maximum estimated time, we will contact the carrier and, if necessary, process the refund.
Notice:
Returned products must be in their original packaging, with no signs of use and with all tags intact.
Products damaged by the customer will not be eligible for refund.
2. Request Deadline
You can request a refund within 14 working days after receiving the product, in accordance with the Right of Free Resolution applicable in the European Union.
3. How to Request a Refund
To begin the refund process, follow the steps below:
Contact us by email mmisselory@gmail.com or by phone +351 969 241 132.
Please provide your order number, photos of the product (in case of a defect or incorrect item), and a brief description of the problem.
Our team will review your request and respond within 2 business days.
4. Refund Processing
Once the return is approved, the refund will be processed using the same payment method used for the purchase.
The amount will be credited to your account within 5 to 10 business days, depending on the bank or financial institution.
5. Return Shipping Costs
If the refund is due to an error by MissElory (defective or incorrect product), we will cover the shipping costs for the return.
In other cases, the customer will be responsible for shipping costs.
6. Items Not Eligible for Refund
The following items are not eligible for refund:
Promotional products (except in cases of defect).
Products damaged by inappropriate use.
7. Contact
If you have questions or need assistance with the refund process, please contact us:
Email: mmisselory@gmail.com
Telephone: +351 969 241 132
Thank you for trusting MissElory!
We are committed to offering quality products and resolving any problem quickly and efficiently.
MissElory Team